We make every effort to take care of your order as soon as possible. Our working days are Sunday – Thursday, not including Friday and Saturday, and Israeli / Jewish holidays.
We will do our best to advance the date of delivery or to adapt it to the customer’s needs, subject to the policy of the delivery company.
Delivery is sent via Israeli Airmail, which works together with every local mail company around the world (such as USPS, Royal Mail).
Delivery takes between 10-14 working days. During busy seasons delivery time is longer then suggested.
Shipping is free when ordering for over $75.
Orders up to $75 will have an additional charge of $8 for shipping.
If you wish to have a faster shipping method, we ship with EMS. Shipping takes between 4-7 working days and costs $16.
Please note, that during sales, holidays, special events and bad weather conditions there might be delays in delivery.
Wholesale customers- Shipping charges will be added once the order is prepared, according to weight and volume.
Returns and Refunds Policy
Refund or exchange is within 21 days of receipt. Please contact our customer service (via email or the website) and we will be happy to guide you through the process.
When returning or exchanging, you are responsible for the shipping fees and all other costs (such as customs and tax)
A full refund will only be given if the item is returned with its original packaging and box.
If your item arrives broken or otherwise defective, let us know within a week of receiving your package. Please email photographs of the damaged item so we can see the problem. We will either issue a refund or send a replacement item according to your wishes.